Help centre
Quick answers about crossings, matches and messages.
Frequently asked questions
How does ThumbLove find my matches?
When you check in at a place, we look for members who checked in at the same place — at the same time or a different time. We then compare your taste survey answers and show your match %.
Why can't I message someone?
Messaging opens only when you crossed paths at the same place and your match is 80% or higher. That keeps conversations meaningful.
How many messages can I send?
Each match gets 10 messages. Invite a friend with your code — once they become a member, you get 10 more messages and 1 avatar outfit change.
How do I check in?
Open the Destiny Map, tap check in, pick what you are here for, then choose a place within 100 m. You can check in again after 15 minutes.
Can I change my city?
Your city is set once, when you first check in, so crossings stay real and local.
How do I change my avatar outfit?
Go to the Avatar studio, choose an outfit idea for her or for him, or write your own. Each change uses one outfit credit earned by inviting friends.
Who can use ThumbLove?
Only adults aged 18 or older.
Stay safe
Meet first in public places, tell a friend where you are going, and never send money to someone you met online. Report anyone who makes you uncomfortable.
Still need help?
Contact us through our contact page. We usually reply within 48 hours.